Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy of Estudio de Fluidos informs users about the processing of their personal data, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, General Data Protection Regulation (GDPR), as well as the applicable Spanish data protection regulations.

This policy applies to personal data that may be provided by users through the Estudio de Fluidos website, contact forms, information requests, commercial communications, professional enquiries or any other means enabled on the website.

Data Controller

  • Owner: HIFLUNECAN S.L.
  • Trade name: Estudio de Fluidos
  • Tax ID (CIF): B13917166
  • Registered address: Guarnizo Industrial Estate, Plot 207, 39611 Guarnizo, Cantabria, Spain
  • Email: edf@edfluidos.com
  • Phone: (+34) 942 25 27 50

HIFLUNECAN S.L., hereinafter Estudio de Fluidos, is the entity responsible for the processing of personal data collected through this website.

Purpose of Data Processing

The personal data provided by the user through this website will be processed for the following purposes:

  • To respond to information requests submitted through contact forms.
  • To respond to commercial, technical or professional enquiries sent by users.
  • To manage commercial relationships with clients and potential clients.
  • To manage orders, enquiries, quotations and services related to industrial supply.
  • To maintain communications necessary for the provision of services or customer support.
  • To ensure the proper functioning, security, maintenance and improvement of the website.
  • To comply with the legal obligations applicable to Estudio de Fluidos.

The data will not be used for purposes other than those for which it was collected, unless required by law or with the user’s prior consent.

Legal Basis for Processing

The legal basis for processing personal data is:

  • The user’s consent when submitting forms, requests or communications.
  • The performance of a contract or the application of pre-contractual measures requested by the user.
  • Compliance with applicable legal obligations.
  • The legitimate interest of Estudio de Fluidos in maintaining the security of the website, responding to professional communications and improving its services, provided that the rights and interests of the user do not prevail.

Data Processed

Estudio de Fluidos may process personal data voluntarily provided by the user through the website, such as:

  • First name and surname.
  • Company or entity to which the user belongs, where applicable.
  • Email address.
  • Phone number.
  • Data included in messages, enquiries or requests sent by the user.
  • Data related to orders, quotations, commercial enquiries or requested services.
  • Technical data associated with browsing, security and operation of the website, where applicable.

The user must refrain from providing third-party data unless they have sufficient authorization to do so.

Data Retention

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected.

When data is processed to respond to enquiries or information requests, it will be retained for the time necessary to manage the request and, subsequently, for the legally required periods in order to address any possible liabilities.

When there is a commercial, contractual or pre-contractual relationship, the data will be retained for as long as that relationship remains in force and for the periods necessary to comply with legal, tax, accounting or administrative obligations.

Once the applicable retention periods have ended, the data will be deleted or blocked in accordance with current regulations.

Data Recipients

As a general rule, Estudio de Fluidos will not disclose users’ personal data to third parties, except where required by law or when necessary for the provision of a service requested by the user.

Where applicable, data may be communicated to:

  • Public administrations, official bodies or competent authorities, where there is a legal obligation.
  • Financial institutions or payment service providers, in the event of transactions or payments related to the company’s activity.
  • Technology providers, hosting providers, maintenance providers, IT security providers or website management providers.
  • Transport, logistics or courier companies, where necessary for the management of orders or deliveries.
  • Other providers necessary for the proper provision of the requested services.

In any case, Estudio de Fluidos will seek to ensure that such third parties process the data in accordance with the applicable data protection regulations.

Payments and Transactions

If online payments are enabled, they may be managed through financial institutions or secure payment service providers.

Estudio de Fluidos will not access or store full card details, bank account details or other payment method data, as such information will be processed directly by the financial institution or provider responsible for authorizing and managing the payment.

Communications associated with payments, commercial requests or transactions carried out through the website will be performed using secure and encrypted systems where applicable.

User Rights

Users may exercise the following rights regarding their personal data:

  • Right of access: allows users to know what personal data is processed by Estudio de Fluidos.
  • Right to rectification: allows users to request the correction of inaccurate or incomplete data.
  • Right to erasure: allows users to request the deletion of data when it is no longer necessary for the purpose for which it was collected.
  • Right to object: allows users to object to the processing of their data in certain circumstances.
  • Right to restriction of processing: allows users to request the restriction of data processing in the cases provided for by law.
  • Right to data portability: allows users to receive their personal data in a structured, commonly used and machine-readable format, where applicable.

To exercise these rights, users may send a request via email to edf@edfluidos.com. The request must clearly indicate the right the user wishes to exercise and allow the identification of the requesting user.

Users also have the right to lodge a complaint with the Spanish Data Protection Authority through the website www.aepd.es if they consider that the processing of their personal data does not comply with current regulations.

Data Security

Estudio de Fluidos adopts the necessary technical and organizational measures to ensure the security, integrity and confidentiality of personal data processed through the website.

Estudio de Fluidos dedicates the necessary resources to protect the security of data, communications, commercial enquiries and, where applicable, operations carried out through the website.

The website uses SSL/TLS certificates and security protocols that allow the information transmitted between the user’s browser and the server to be encrypted, helping to protect the confidentiality of communications.

Where the digital certificate is issued by a trusted external provider, such as Sectigo or another equivalent provider, that certificate allows the identity of the website to be verified and helps reinforce the security of communications carried out through it.

However, users should be aware that no system for transmitting information over the Internet can guarantee absolute security.

Data Accuracy

Users guarantee that the personal data provided is truthful, accurate, lawful, complete and up to date.

Users shall be responsible for any damage or loss that may arise from providing false, inaccurate, incomplete, outdated data or third-party data without due authorization.

Third-Party Links

This website may contain links to third-party websites. Estudio de Fluidos is not responsible for the privacy policies, content, services, terms of use or practices of such external websites.

Access to third-party websites through links included on this website shall be the sole responsibility of the user.

Use of Cookies

This website uses its own and third-party cookies to ensure its operation, improve the user experience, analyze browsing and, where applicable, allow the loading of external services.

Users may consult detailed information about the use, configuration and disabling of cookies in the Cookie Policy.

Commercial Communications

Estudio de Fluidos will not send unsolicited electronic commercial communications without the user’s prior consent, except in legally permitted cases.

If the user authorizes the sending of commercial communications, they may withdraw their consent at any time by contacting Estudio de Fluidos through the email address indicated in this policy.

Changes to the Privacy Policy

Estudio de Fluidos reserves the right to modify this Privacy Policy in order to adapt it to legislative developments, criteria issued by supervisory authorities, technical changes, modifications to the website or changes in the data processing carried out.

Users are advised to review this policy periodically in order to remain informed about how Estudio de Fluidos protects and processes their personal data.

Contact

For any enquiry related to this Privacy Policy or to the processing of personal data, users may contact Estudio de Fluidos by email at edf@edfluidos.com or by phone at (+34) 942 25 27 50.

Last updated: May 2026